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Travel Update2020-09-08T14:42:29-06:00

Eagle County Public Health Order

As of July 3, 2020, Eagle County moved to the “black diamond” phase of the transition trail map. Group sizes are limited to up to 100 people indoors and 175 people outdoors as long as 6 feet of distance between non-household members can be maintained.

In addition, face coverings in public indoor spaces is now a requirement. Read the full public health order below.

Five Commitments of Containment:

  • I will maintain 6 feet of distance

  • I will wash my hands often

  • I will cover my face in public

  • I will stay home when I am sick

  • I will get tested immediately if I have symptoms

The safety of our guests, homeowners, and staff is our number one concern. Our well-trained staff specializing in the disciplines of hospitality, housekeeping, maintenance, lodging operations, and employee wellness are closely monitoring the CDC guidelines to ensure that we are relying on the most up-to-date expert knowledge.

Our Approach to Cleanliness

Our in-house, professionally trained housekeeping teams are well versed in the highest standards of cleaning. Our housekeeping organization monitors industry best practices and provides ongoing training in the latest techniques to ensure the highest standard of cleanliness with products and processes that are safe.

  • Products Effectiveness and Safety: When cleaning both common areas and residences, our housekeepers use high-quality products ensuring both effectiveness and safety.

  • Surface Areas: High-touch surfaces are being cleaned with increased frequency. These include elevator buttons and panels, door handles, remote controls or touch screens, countertops, and shared lobby spaces.

  • Common Areas: Our team is rearranging furniture in gathering spaces to promote social distancing between groups of travelers. Aesthetic items in our lobbies, such as decorative pillows on furniture may have gone away in favor of a cleaner environment.

  • Guest Rooms: Each residence undergoes our rigorous multi-point inspection process to ensure consistency in the procedure. In our residences, you may see that throw-pillows and accent pillows have been removed. We have changed to triple sheeting or all-white duvet covers which will be removed and washed between each stay.

Travel with Confidence

NEW Relaxed Cancellation and Deposit Policies

We appreciate that you want to vacation with us, but given these uncertain times, committing to travel plans can be a challenge. Book with confidence with our new relaxed cancellation and deposit policies:

  • Summer & Fall 48 Hour Cancellation and Deposit Policy (April 20 – November 15, 2020)
    A 5% deposit of total lodging is due at the time of booking and is non-refundable. The final payment is due just 48 hours prior to arrival, at which time the stay is non-refundable.

  • Winter 14 Day Cancellation and Deposit Policy (November 16, 2020 – April 15, 2021)
    A 5% deposit is due at the time of booking and is non-refundable. The final payment is due 14 days prior to arrival at which time the entire stay is non-refundable.

  • Holiday 30 Day Cancellation and Deposit Policy (December 20, 2020 – January 3, 2021)
    A 5% deposit is due at the time of booking and is non-refundable. The final payment is due 30 days prior to arrival at which time the entire stay is non-refundable.

Travel Ban or Closure Policy

East West Hospitality’s responsibility to our guests is to provide luxury residences and elevated hospitality services in iconic destinations. East West Hospitality is not responsible for a guest’s inability or decision not to travel due to travel bans outside of our East West properties’ vacation destinations, quarantines, sickness, or the closure of ski resorts. It is the responsibility of the guest to monitor their ability to travel, and to manage their reservation accordingly. East West Hospitality will adhere to our deposit and cancellation policies. The only instance in which a full refund will be warranted is in the case of a government ordered ban on short-term rentals in our East West properties’ vacation destinations, prohibiting East West Hospitality from honoring a guest’s reservation.

2020/2021 Ski Season

November 25 – April 4, 2021

This season, Vail Resorts unrivaled commitment to safety takes on more importance than ever and the ski resort is implementing some changes with your safety in mind. Learn what’s new HERE.

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